Legal

Here you will find our Terms & Conditions, Our Privacy policy & Our Refund Policy.
If you have any further questions please don't hesitate to contact us

Terms & Conditions

Welcome to Apple Patch Pet Care. By accessing and using our website and purchasing our products, you agree to the following terms and conditions.
1. General Information:
Apple Patch Pet Care provides pet wellness products, including dog multivitamin soft chews and supplements.
All products are manufactured to a high quality standard and designed to support general health and wellbeing.

2. Use of Products:
Our supplements are intended for dogs aged 12 weeks and over only.
These supplements are NOT treat and all feeding guidelines should be followed.
Overdosage may lead to stomach upset.
Product may be broke up to smaller sizes or given whole
Please check products ingredients to review any allergy information.
They are not a replacement for veterinary care. Always consult with a qualified veterinarian before starting any new supplement, especially if your dog:

  • Is pregnant or nursing
  • Has an existing medical condition
  • Is taking medication

3. Orders & Payments:
All prices listed on our website are in GBP (£) unless stated otherwise.
We reserve the right to:

  • Refuse or cancel an order
  • Limit the quantity of products per order
  • Correct pricing errors or inaccuracies

Payment must be made in full before the order is processed.

4. Shipping:
Orders are typically processed within 1–2 business days. Delivery times may vary based on location and third-party courier services.
Apple Patch Pet Care is not responsible for delays caused by the carrier.

5. Returns & Refunds:
Please refer to our Refund Policy for details on return eligibility and refund procedures.

6. Intellectual Property:
All content on this website, including text, images, logos, graphics, and product descriptions, is the property of Jupiter Retail Ltd and may not be copied or used without written permission.

7. Limitation of Liability:
Apple Patch Pet Care is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Results may vary depending on your dog’s health, age, and condition.

8. Privacy Policy:
We respect your privacy. Any personal information collected through this website will only be used to process your order and improve our services. For full details, please view our Privacy Policy section.

9. Changes to These Terms:
We reserve the right to update or change these terms at any time. Updates will be posted on this page with the revised date.

10. Contact Information:
If you have any questions about our terms, please contact:

Apple Patch Pet Care
Email: support@applepatchpetcare.com


Privacy Policy

Privacy Policy – Apple Patch Pet Care

At Apple Patch Pet Care, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

Who We Are:

Apple Patch Pet Care is a UK-based pet wellness brand offering premium, natural supplements designed to support your dog’s health and wellbeing.

Information We Collect-

We may collect the following information when you interact with our website:

  • Personal details such as your name, email address, billing and delivery address
  • Payment and transaction details (processed securely via third-party providers)
  • Contact information when you sign up to our mailing list or contact us
  • Technical data such as IP address, browser type, and website usage via cookies

How We Use Your Information:

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases, enquiries, or account
  • Improve our website, products, and customer experience
  • Send marketing emails (only if you have opted in)
  • Meet legal, regulatory, or accounting requirements

Marketing Communications:

If you choose to subscribe, we may send you updates, offers, or news about Apple Patch Pet Care. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Sharing Your Information:

We never sell your personal data. We may share information only with trusted third parties such as:

  • Payment processors
  • Delivery and fulfilment partners
  • Website and analytics service providers

These partners only receive the information necessary to perform their services and are required to protect your data.

Cookies:

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings at any time.

Data Security:

We take appropriate technical and organisational measures to safeguard your personal data and protect it against unauthorised access, loss, or misuse.

How Long We Keep Your Data:

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal or accounting obligations.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@applepatchpetcare.com
Brand: Apple Patch Pet Care
Location: United Kingdom


Refund Policy

At Apple Patch Pet Care, customer satisfaction and your dog’s wellbeing are our top priorities.
If you are not completely satisfied with your purchase, we’re here to help.

Returns:
You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it
  • The product must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Due to the nature of pet supplements, opened or used products cannot be returned for hygiene and safety reasons.

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:

  • Your refund will be processed to your original payment method
  • Credit will appear within 5–10 business days, depending on your bank or card provider

Damaged or Incorrect Orders:

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging, and we will arrange a replacement or full refund.

Non-Returnable Items:
The following items cannot be returned:

  • Opened or used products
  • Items marked as final sale or promotional items
  • Gift cards (if applicable)

Return Shipping:

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Contact Us:

To request a return or refund, please contact us at:
Email: hello@applepatchpetcare.com